Refund Policy

Effective date: 22/09/2026.

This Refund Policy explains how refunds are handled for payments made for Splitwiser services, subscriptions, or paid features.

1. Free Services

If Splitwiser is provided completely free of charge, no payment is collected and therefore no refund applies.

If Splitwiser offers paid plans, subscriptions, or premium features, the following refund terms apply unless different terms are clearly displayed before purchase.

2. Subscription and Paid Feature Refunds

Payments made for Splitwiser subscriptions or paid features are generally non-refundable once the paid service has been activated or used. However, a refund may be considered in situations such as:

  • Duplicate charges
  • Accidental duplicate purchases
  • Technical errors resulting in an incorrect charge
  • Payment completed but the purchased service was not activated
  • Other exceptional circumstances reviewed by Splitwiser

Refund requests are reviewed on a case-by-case basis and approval is not guaranteed.

3. Refund Request Period

If you believe you are eligible for a refund, you must contact us within 7 days from the date of payment. Requests made after 7 days may not be eligible for a refund unless required by applicable law.

4. How to Request a Refund

To request a refund, contact us at support@splitwiser.com. Please include:

  • The email address linked to your Splitwiser account
  • Payment date
  • Amount paid
  • Transaction or payment reference, if available
  • Reason for requesting the refund

We may request additional information to verify the transaction.

5. Refund Review

After receiving your request, we will review the transaction and circumstances. Refund decisions may consider:

  • The reason for the request
  • Whether the paid feature or service was used
  • Whether a technical issue caused the charge
  • Payment-provider records
  • Applicable consumer-protection laws

Where appropriate, we may offer another solution, such as restoring access or correcting a billing issue.

6. Approved Refunds

If a refund is approved, it will generally be returned through the original payment method. The time required for the refund to appear in your account may depend on your bank, card provider, payment gateway, or other payment service provider.

Splitwiser is not responsible for delays caused by third-party payment providers after the refund has been successfully initiated.

7. Non-Refundable Situations

Unless required by applicable law, refunds may not be provided where:

  • The paid service has been substantially used
  • The refund request is submitted more than 7 days after payment
  • The user changes their mind after using the paid service
  • The account is restricted or terminated because of a violation of our Terms of Service
  • Incorrect information was provided by the user during purchase
  • A temporary service interruption occurred but the purchased service remained substantially available
  • The issue was caused by the user's bank, card provider, device, internet connection, or another third party outside Splitwiser's control

8. Subscription Cancellation

If Splitwiser offers recurring subscriptions, users may cancel their subscription to prevent future renewals. Cancelling a subscription does not automatically provide a refund for the current billing period.

Unless otherwise stated, users may continue to access paid features until the end of the already-paid subscription period.

9. Automatic Renewals

Recurring subscriptions may automatically renew unless cancelled before the next billing date. Users are responsible for cancelling their subscription before renewal if they do not wish to continue.

Refund requests relating to automatic renewals will be reviewed under this Refund Policy and applicable law.

10. Third-Party Purchases

If a Splitwiser subscription or paid feature is purchased through a third-party platform, app store, payment provider, or marketplace, the refund may also be subject to that provider's refund terms. In some cases, the refund request must be submitted directly to the third-party provider.

11. Chargebacks

Before initiating a payment dispute or chargeback with your bank or payment provider, please contact us so we can attempt to resolve the issue. Fraudulent or abusive chargeback activity may result in account restrictions where permitted by law.

Nothing in this Refund Policy limits any rights you may have under applicable consumer-protection laws. If applicable law provides stronger refund or cancellation rights, those legal requirements will apply.

13. Changes to This Refund Policy

We may update this Refund Policy if our pricing, subscription model, payment processes, services, or legal requirements change. Any updated version will be posted with a revised effective date.

14. Contact Us

If you have questions regarding refunds or billing, contact us at support@splitwiser.com.